Reclaiming your deposit

You can use the form below to find out if your deposit has been properly protected or if you can reclaim it.

What does it mean to protect your deposit? As a private renter in the UK, your landlord should have protected your deposit in a Deposit Protection Scheme. If it isn’t and you live in England or Wales, under UK law you’re entitled to up to three times the cost of your deposit back from your landlord. To claim this money, you’d normally need to hire a lawyer and take your landlord to court: a process which can be daunting and financially risky when acting alone. But as a member of the Tenants Union you’ll be able to reclaim your deposit with minimal hassle and at no financial risk at all.

Reclaiming your deposit

You can use the form below to find out if your deposit has been properly protected or if you can reclaim it.

What does it mean to protect your deposit? As a private renter in the UK, your landlord should have protected your deposit in a Deposit Protection Scheme. If it isn’t and you live in England or Wales, under UK law you’re entitled to up to three times the cost of your deposit back from your landlord. To claim this money, you’d normally need to hire a lawyer and take your landlord to court: a process which can be daunting and financially risky when acting alone. But as a member of the Tenants Union you’ll be able to reclaim your deposit with minimal hassle and at no financial risk at all.

You’ll be eligible to reclaim your deposit if:

  • Your deposit was not protected
  • OR you were not notified of your deposit’s protection within 30 days of your contract being signed
  • Your tenancy contract was in the last six years
  • You have a copy of your contract

If you don’t know whether your deposit has been protected then it’s likely you weren’t correctly notified or your deposit hasn’t been protected at all. The law also states that you should be notified within 30 days of your deposit being paid. In either of these cases you are entitled to up to 3 times the cost of your deposit back for the last 6 years of tenancy contracts. If you never received an email or a letter about the protection of your deposit you can use our Reclaim Service and we will refer you to specialist lawyers to take your case forward.

How does this work?

  • Answer the questions below
  • Send us a copy of the relevant rental contract

Let us do the rest! We will refer you to our partners and once they have received your details they will be in touch. Please note that our partners will charge a fee and will provide details of this when they get in touch. This fee is reduced for Tenants Union members.

By ticking this box I agree that Tenants Union UK and its subsidiary Tenants Union Services Ltd will use the information and documents I provide to determine if I can reclaim my deposit and obtain additional compensation. Any third parties we contact will never be able to pass this information or documents on for commercial purposes and will only process the information according to our Data Protection Policy.. Completing this survey does not guarantee that Tenants Union UK, Tenants Union Services Ltd or any of our partners will be able to reclaim your deposit. This is a referral service for signposting tenants to the correct service.



It’s time for tenants to stand together.

Tenants Union United Kingdom

Frolic House
23 Frolic Street
Newtown, Powys
Wales, SY16 1AP

volunteers@tenantsunion.co.uk

Head Office - 07855518707

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